RETURN, REFUND AND CANCELLATION POLICY

Return

Products must be returned to us within 7 days from the date of delivery.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at admin@milandesign.in. Returns must be sent to the following address:

Milan Design
Opp Maharaja’s College Ground,
PT Usha Road,
Kochi, India

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.
Items sent back without prior approval will not be accepted.

For any return-related queries, feel free to contact us at admin@milandesign.in.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Product unboxing video within 24 hours of delivery is a must for faulty/Damaged products

Exceptions / Non-returnable Items
Certain items cannot be returned:

Perishable goods (e.g. food, flowers, or plants)

Custom or personalized products

Personal care items (e.g. beauty products)

Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

Please contact us if you have any questions about the eligibility of your item.

Exchanges
If you need a different product, the fastest option is to return the original item. Once the return is accepted, you can place a new order separately.

Refund

Once we receive the returned product and confirm it meets our return criteria, Milan Design will initiate the refund within 24–48 hours.

The refund amount will be credited to your original payment method (or source account).

Depending on your bank or payment provider, the credited amount may take 5–7 business days to reflect in your account.

Refund and Cancellation for Service Providers
For services offered by Milan Design:

No refund or cancellation is allowed once payment has been made, due to the nature of services provided.

Cancellation Policy
Orders can be cancelled within 24 hours of placing the order.

Cancellation requests after 24 hours will not be accepted, as the order would have already been processed.